Refund policy

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your order in accordance with the policy below.

Return Rules Summary

• ✅ Returns accepted within 30 days of delivery

• ✅ Customer is responsible for return shipping costs

• ✅ No restocking fee
  

Returns

• You have 30 days from the date of delivery to request a return.

• To be eligible, items must be unused, in their original condition, and in the original packaging.

• Certain items may be excluded from returns due to hygiene or safety reasons (if applicable, these will be clearly stated on the product page).

How to Return

1. Email us at returns@mushroomtree.co.uk with your order number and reason for return.

2. We will provide return instructions and the return address.

3. Please retain proof of postage for your records, as we cannot accept responsibility for items lost in transit.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds are processed to your original payment method within 7 working days of receipt of the returned item.

• Please note that shipping costs are non-refundable, unless the item is faulty or incorrect.

Exchanges

At this time, we do not offer direct exchanges. If you require a different item, please return your order for a refund and place a new order.

Need Help?

If you have any questions about your order, delivery, or returns, please contact us at:
support@mushroomtree.co.uk